Travel Counselor (Travel Agent)
Job Description
Come Grow With Us
Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.
Do you have a passion for efficiently arranging travel plans and providing exceptional customer service? Grand Canyon Education’s travel department is seeking a full time Travel Counselor/Travel Agent. This position will report to the Travel Manager and will work Monday through Friday, 8:00 a.m. to 5:00 p.m. In this role, we will look to you for coordinating all aspects of maintaining the corporate travel program for the university.
What you will do:
Advise, research, book, and manage hotel, air, and car rental for GCU. Work to ensure travel is arranged efficiently and effectively.
Communicate with traveler or internal customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required all while assuring traveler satisfaction.
Ensure implementation of cost saving measures through negotiation with travel service provider, arrangement of the most economic route, and appropriate itinerary.
Create, maintain, and update traveler profiles.
Coordinate ground transportation via third parties as needed.
Monitor and ensure compliance with Travel Policy and Procedures.
Network with industry professionals and remain current with travel industry operations.
What you will need:
Some college required, Bachelor’s degree highly preferred.
Minimum of 2 years’ experience with Native Sabre GDS.
Minimum of 5 years’ travel industry relevant (agent, counselor, etc.) experience.
Phoenix area based applicants only
Must have the ability to use critical thinking skills.
Working with Athletic departments highly desirable.
Extensive experience with car, hotel and air reservations.
Strong organizational skills and attention to detail.
Good analytical skills.
Ability to work both independently and in a team environment.
Self-motivated with sound reasoning and judgment.
Strong customer service skills with good communications skills and ability work effectively with culturally-diverse individuals.
Ability to work with employees at all levels within the organization and maintain confidentiality of information.
Proficiency with MS Office (Excel, Word, PowerPoint and Outlook), and ability to work with software databases in a web-based environment, create and retrieve reports.
Ability to adapt to a fast-paced, continually changing work environment and manage multiple priorities effectively.
Ability to complete work within prescribed time constraints and meet deadlines.
Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.
Why work at GCE:
Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan.
Generous time off plan and 11 paid holidays.
Paid time off to volunteer in the community or at GCE sponsored events.
We also offer full-time employees, their spouses and dependent children an Education Tuition Discount Program.
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Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply OnlinePosted: 9/24/2024
Job Status: Full Time
Job Reference #: R000057440