Technology Services - IT Support Tech
Job Description
Grand Canyon University is seeking an IT Support Tech to support the mission of Grand Canyon University through GCE's Technology Services department.
Purpose within the Organization:
The purpose of this position is to answer inbound calls, electronic requests, and in-person requests from staff, ground students and faculty requiring technical assistance to assist the IT Help Desk department.
Primary Responsibilities:
- Diagnose and resolve technical issues with email systems, MS Office applications, printing, GCU specific applications, telecommunications issues and equipment.
- Educate staff on proper use of hardware and software.
- Perform upgrades and maintenance on systems to ensure optimal performance.
- Identify and escalate requests/incidents, track and route them appropriately.
- Log all interactions with end users documenting issues, troubleshooting steps, and resolution.
Equipment Used and Responsibility:
- ?Lenovo laptops
- Macs (supported, but not used as primary equipment)
- Peripherals (e.g. keyboards, mice, monitors, printers)
- Audio-Visual (AV) equipment
Qualifications:
- Previous technical and customer service experience helpful.
- Working knowledge of Windows 10 and Microsoft Office 365 helpful.
- Be able to type 40 wpm.
- Ability to learn quickly.
- May be asked to work in different locations (transportation helpful).
Experience/Education:
Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:
- Enrolled at GCU as a full-time student in a bachelor’s program or master’s program.
- Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
- Maintain good financial and academic (SAP) standing with the University.
You may be subject to termination if you fall below the minimum requirements.
Physical Requirements:
- Sitting: 6-7 hours a day
- Standing: 1-2 hours a day
- Walking: 1-2 hours a day
- Lifting: Occasionally
- Carrying: Occasionally
- Pushing: Occasionally
- Bending: Occasionally
- Squatting: Occasionally
- Kneeling: Occasionally
- Climbing: Occasionally
- Reaching: Occasionally
- Grasping: Occasionally
- Fine Eye to Hand Coordination: Continuously
- Driving: Occasionally
- Work Environment: Office building on site. Work is performed primarily inside, subject to variations in temperature and weather, equipment noise and dust.
Pay Rate: Minimum Wage
Expected End Date: June 30, 2025
Number Of Openings: 20
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply OnlinePosted: 12/4/2024
Job Status: Part Time
Job Reference #: R000058535