Job Description

Come Grow With Us!

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

ESSENTIAL DUTIES and RESPONSIBILITIES:  Include, but are not limited to, the following:

* Handles a high volume of out-bound and in-bound student calls while meeting GCU customer service standards.

* Reviews and discusses with the students site selection preferences for their student teaching assignment.  Determines feasibility of site selection or makes recommendations for other selections.

* Confirms placement assignment and coordinates transition of student teacher to Teacher Education Specialists to handle ongoing communication during teaching assignment.

* Coordinates securing needed documentation for affiliation agreements with school districts.

* Informs student teachers of COE expectations, required preparation including additional district requirements during the placement process.

* Assists with placement arrangements of the student with the cooperating school district, principal and/or teacher.

* Coordinates site supervisor contact and information and student success with the Field Experience Specialists.

* Establishes rapport and positive relationships with students and partnerships with internal stakeholders.

* Creates and maintain relationships with schools and school districts to assist in the placement of College of Education students.

* Encourages students to ensure they are on track with meeting specific placement requirements.

SUPERVISORY RESPONSIBILITIES:   None

QUALIFICATIONS:  The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills  and Abilities:

* Excellent customer services, business interaction skills and ability to effectively answer and respond to high volume calls.

* Good planning and organizational skills.

* Ability to multi-task, prioritize and successfully manage assigned caseloads.

* Ability to develop positive student relationships and partnerships with internal stakeholders.

* Ability to work cohesively in a team-based environment.

* Strong critical thinking and problem solving skills.

* Effective communications skills.

* Self motivated and action oriented.

* Ability to maintain highly sensitive or confidential student information.

* Proficient with standard office computer programs.

* Ability to communicate in a non-English language is helpful, but not required.

* Willingness to work in a call center.

* Ability to learn and apply complex information related to GCU-COE’s policies, processes and practices.

* Must be able to pass background investigations.

Education and/or Experience: 

* Bachelor’s Degree from a regionally accredited college or university.

* Six months’ related work experience such as a high-volume in-bound/out-bound call center and preferably in higher education.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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