Job Description

Job Title: Technology Services - IT Support Tech (NFWS)

Grand Canyon University is seeking an IT Support Tech to support the mission of Grand Canyon University through GCE's Technology Services department.

Purpose within the Organization:

The purpose of this position is to answer inbound calls, electronic requests, and in-person requests from staff, ground students and faculty requiring technical assistance to assist the IT Help Desk department.

Primary Responsibilities:

  • Diagnose and resolve technical issues with email systems, MS Office applications, printing, GCU specific applications, telecommunications issues and equipment.

  • Educate staff on proper use of hardware and software.

  • Perform upgrades and maintenance on systems to ensure optimal performance.

  • Identify and escalate requests/incidents, track and route them appropriately.

  • Log all interactions with end users documenting issues, troubleshooting steps, and resolution.

Equipment Used and Responsibility:

  • ?Lenovo laptops
  • Macs (supported, but not used as primary equipment)
  • Peripherals (e.g. keyboards, mice, monitors, printers)
  • Audio-Visual (AV) equipment


  • Previous technical and customer service experience helpful.

  • Working knowledge of Windows 10 and Microsoft Office 365 helpful.

  • Be able to type 40 wpm.

  • Ability to learn quickly.

  • May be asked to work in different locations (transportation helpful).


Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

  • Enrolled at GCU as a full-time student in a bachelor’s program or master’s program.
  • Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
  • Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements.

Physical Requirements:

  • Sitting: 6-7 hours a day
  • Standing: 1-2 hours a day
  • Walking: 1-2 hours a day
  • Lifting: Occasionally
  • Carrying:   Occasionally
  • Pushing: Occasionally
  • Bending: Occasionally
  • Squatting: Occasionally
  • Kneeling: Occasionally
  • Climbing: Occasionally
  • Reaching: Occasionally
  • Grasping: Occasionally
  • Fine Eye to Hand Coordination:  Continuously
  • Driving:  Occasionally
  • Work Environment:  Office building on site.  Work is performed primarily inside, subject to variations in temperature and weather, equipment noise and dust.

Pay Rate: Minimum Wage

Anticipated End Date: June 30, 2025

Number Of Openings: 20

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online