Job Description

Come Grow With Us

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in

Grand Canyon Education is seeking a Student Records Specialist to process incoming requests utilizing the Service Request System with expedient and accurate service. These are program/course/student related requests from counselors.  There are a variety of different operational processing areas.  Student Records Specialist must ensure the transactional segment of admissions processing/scheduling/updating student records is always meeting SLA agreements.

Responsibilities:

  • Process Student Service Request System tickets within 24 hours of submission

  • Processes section-building of online classes

  • Execute actions in CampusVue as instructed by University Policies and Guidelines, including degree program changes, schedule changes, enrollment status changes and change in student contact information requests.

  • Provide timely and accurate solutions for requests deemed urgent by leadership, and the Operations staff. This may be achieved via phone, email or a ticketing system.

  • Retrieve and analyze data to ensure all LES sections are backfilled and/or the student is scheduled for another appropriate section.

Qualifications:

  • Bachelor’s degree in business, accounting, or other related discipline from a regionally accredited institution.

  • Minimum two years relevant work experience in higher education involving student services.

  • Must pass pre-employment background check.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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