Job Description

Grand Canyon Education, formerly part of Grand Canyon University, became its own entity in July 2018 after the Higher Learning Commission approved GCU’s application to become a nonprofit institution. GCE will work in close partnership with GCU. Moreover, many positions with GCE are located on GCU’s main campus.

Grand Canyon Education’s Office of Academic Records is seeking a full time Student Intake Specialist.  This position has responsibility for collecting information about a new or returning student to ensure admissions and matriculation criteria are met and student records are accurate. The Student Intake Specialist is customer-focused and ensures a positive and seamless experience for students and applicants on the front end of the enrollment process.  This position will work 8:00 a.m. to 5:00 p.m. at the location our 27th avenue location.

Responsibilities:

  • Understand and apply GCU admission requirements accurately to all student applications.

  • Process all the necessary steps to matriculation in accordance with GCU’s workflow, policies and requirements.

  • Ensure full compliance with GCU’s application processing regulations and Department of Education guidelines.

  • Contribute to the development of GCU admissions processes and systems.

  • Individuals must be willing and capable of performing the duties of either role.

  • Review applications within 2 hours after submission to ensure admissions criteria are met.

  • Requests transcripts the same day the application is processed.

  • Contact students and/or parents as needed to respond to related inquiries or provide pertinent application, transcript status, and program information to students during the application process.

  • Respond to inquiries regarding student records including but not limited to admission criteria and transcript statuses, while observing students’ privacy.

  • Follow up on obtaining students’ missing transcripts and any other required documentation as related to the admission file for matriculation preparation.

  • Interact with internal and external customers regarding the resolution of missing admission file documents.

  • Ability to become familiar and proficient with GCU student databases, admissions policies and Family Educational Rights and Privacy Act (FERPA) within a short period of time.

  • Process FERPA verifications/updates as required.

  • Maintain confidential student information.

Qualifications:

  • High school diploma or equivalent required.

  • A minimum of one year work experience in a business environment.

  • Ability to communicate in a non-English language is helpful but not required.

  • Ability to operate to the highest levels of customer care and absolute commitment to meeting strict response deadlines.

  • Outstanding attention to detail.

  • Able to dedicate long periods in front of a computer.

  • Excellent communications skills along with a good command of the English language.

  • Excellent interpersonal skills, professional demeanor, ability to work in a team environment in a collaborative and cohesive manner, ability to cope with changing priorities professionally and to multi-task and to maintain composure while under deadline pressure.

  • Basic computer skills including proficiency with MS Office Suite and ability to type 45 wpm.

  • Adaptable to changing responsibilities with the advancement of technological improvements.

  • Ability to accept and adapt to various work schedules outside of normal business hours.

  • Ability to pass a background investigation.

  • Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University

What we’ll offer in return:

  • A career where your work makes a difference.

  • A stable income with a good salary.

  • Opportunity to own your part of the business without the risks of owning your own business.

  • Ongoing professional development and growth.

  • Outstanding benefits and work perks.

  • Collaborative and supportive work environment. and more!

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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