Job Description

Primary Responsibilities /Accountabilities/ Essential Functions:

  • Understands and applies GCU admission requirements accurately to all student applications and programs of study, ensuring compliance with Department of Education guidelines.
  • Completes all necessary process steps in accordance with GCU’s workflow, policies, and requirements.
  • Reviews all applications in accordance with applicable deadlines.
  • Quality review of documentation to ensure program requirements are met, documents are legible, and file is complete.
  • Transfer transcript request forms on behalf of applicant same day as application processing.
  • Update system statuses to ensure accurate reflection of the state of student admission files.
  • Contributes to the development of GCU admissions processes and systems.
  • Effective communication with internal and external customers in a professional and timely manner.
  • Contacts students and other colleges/universities as needed in response to students’ transcript status.
  • Consistently clear 50+ applications, 98% or higher of clearing applications within 2 hours, and 40+ activities daily.
  • KPI score of 85+ daily for Online and KPI score of 55+ daily for Traditional.
  • Responds on time to stakeholders regarding admission records, including but not limited to admission criteria and transcript statuses, with complete and accurate information.
  • Utilize professional, solution-orientated communication with internal and external customers regarding the resolution of needed admission file documents/transcripts.
  • Review and process Student Information Release Forms (SIRF) and update as required.
  • Responsible for secondary admission process for MSCMHC, MEdSC, MSW, BSW, and MS Nutrition and Dietetics, BS-OT, MS-OT, MS-LSP, and other programs that require secondary admissions process.
  • Other duties as assigned, including but not limited to reviewing mentoring/training new hires and teammates.

Equipment Used and Responsibility

  • MS Office Suite
  • FERPA

Supervisory Responsibilities

None

Experience/  Education

  • Ability to become familiar and proficient with GCU admission policies.
  • Ability to adjust to processes and admission policy updates and changes quickly.
  • Outstanding attention to detail and effective research skills.
  • Absolute commitment to meeting strict response deadlines.
  • High-level customer service and effective professional communication by phone, email, and instant messenger.
  • Excellent interpersonal skills, professional demeanor, and ability to work in a team environment collaboratively and cohesively.
  • Ability to cope with changing priorities professionally and maintain composure while under deadline pressure.
  • Basic computer skills including proficiency with MS Office Suite with ability to use multiple systems at one time on two monitors.
  • Able to interact and build relationships with internal and external customers in a professional demeanor.
  • Commitment to quality, data integrity, and compliance with company, state, and federal regulations and policies.
  • Ability to adapt to changing duties and responsibilities with the advancement of technological improvements.
  • Call center experience preferred, but not required.
  • Professional phone skills and ability to create urgency in phone conversations, ensuring respectful, productive, and solution-orientated conversations.
  • Ability to work in a team environment in collaborative and cohesive manner, multi-tasking and meeting deadlines.
  • Ability to analyze and interpret information, effectively troubleshooting solutions while assisting students/counselors in the collection of transcripts/documents.
  • Ability to maintain confidential student information (i.e. FERPA).
  • Ability to accept and adapt to various work schedules outside of normal business hours.
  • High school diploma, or equivalent required.
  • A minimum of 1 year work experience in a business environment.

Physical Requirements:

  • Sitting:      6-7 hours a day
  • Standing:  1-2 hours a day
  • Walking:   1-2 hours a day
  • Lifting:      Rarely
  • Carrying:   Rarely
  • Pushing:    Rarely
  • Bending:   Rarely
  • Squatting: Rarely
  • Kneeling:     Rarely
  • Climbing:    Rarely
  • Reaching:    Rarely
  • Grasping:     Frequently
  • Fine Eye to Hand Coordination:  Continuously
  • Driving:       Rarely
  • Work Environment:  Office building on site.  Work is performed primarily inside, subject to variations in temperature and weather, equipment noise and dust.

Application Instructions

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