Job Description

Come Grow With Us

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Grand Canyon Education is expanding the IT Service Delivery Team and looking for an Information Systems Analyst who will play a key role in delivering technology services to support our growing number of remote nursing lab at our partner locations.

The successful candidate will have a great opportunity to learn all aspects for supporting the technology at our partner sites. They will be the point of contact for technologies, coordinating support and maintenance, and responsible for service delivery and customer service. Responsibilities will also include managing customer relationships, support of IT Infrastructure at existing sites, and leading and participating in projects as new sites are added.

Individuals should be comfortable working in an unstructured environment, able to manage multiple priorities, willing to learn new skills and flexible as processes mature. 

The ideal candidate is a professional with an innate entrepreneurial mindset, leadership skills, creative and problem-solving skills, willingness to take initiative, works without supervision, project experience, organization skills, and demonstrates strong verbal and written communication.

Responsibilities:

  • Provide outstanding customer service, project plans and executes projects including any necessary follow ups. Monitors and reports status on timelines and progress.

  • Works well in a fast-paced environment, self-motivating, show initiative and a strong sense of urgency, strong organizational and time management skills.

  • Engage in multiple initiatives simultaneously

  • Acts independently or within a team structure to accomplish customers goals and objectives.

  • Identify resources needed for projects and manage throughout the lifecycle.

  • Able to identify next steps when given an assignment or task and asks question when unsure, to prevent unnecessary delays in responses and timelines.

  • Communicate with multiple teams, customers, and with other leadership members including executives displaying excellent written and verbal communication skills.

  • Produce clear and concise communication and documentation that may be provided to Customers or other IT Teams.

  • Advocate for our customers and serve as the conduit with multiple teams including hosting, network, security, procurement, and vendors through which requirements flow to deliver solutions.

  • Work independently with our customers to understand needs, pain points and problem statements, solutions, timelines.

  • Assist Tiers 1 and 2 Support if needed and provide Tiers 3 and 4 Support as required

  • Coordinate with internal resources and vendors as needed to order equipment, services, and support

  • Identify gaps and areas for improvement in existing or potential solutions and work closely with other change-agents to implement resolutions.

  • Support services used at both our corporate and remote site locations including Network, Hosting and Security Services

  • Engages and collaborates with GCE Systems, Network and Security Teams for projects, changes and problem solving.

  • VPN Support for remote users

  • Delivery of network services using multi-purpose network and security devices

  • Support services used at both our corporate and remote site locations including Network, Hosting and Security Services.

  • Delivery of Network Services using multi-purpose network and security device and Wireless Infrastructure at main and remote sites.

  • Intermediate skills in Networking.

  • Ensure proper monitoring, backups and business continuity measures are in place.

  • Tracks hardware and software for all systems related to business and site services.

  • Willingness to work evenings, weekends, holidays as required to provide support and maintenance for systems, and to ensure 24/7 support and troubleshooting of business-critical database servers.

  • Willing to work "on-call" regularly.

  • Travel to remote sites as needed

Competencies:

  • Integrity and Ethics

  • Student and Customer Oriented

  • Excellent Communication Skills - verbal and written

  • Excellent Thought and Creativity

  • Action Oriented/Problem Solving

  • Self-starting and Self organizing

  • Self-Leadership

  • Project Management

  • Professionalism

Qualifications:

  • Bachelor’s degree in a related discipline (computer science, information technology, etc.) from a regionally accredited institution or equivalent work experience, with a technical major, such as engineering or computer science.

  • An equivalent combination of directly related work experience, certifications and education may be substituted upon supervisor’s approval.

  • Prior Project Management or Business Analyst experience a plus.

  • Prior experience managing projects a plus.

  • Prior Windows and Network System Administration experience a plus.

  • Excellent problem solving and decision-making skills.

  • Understanding of project management techniques including planning, organizing, time management and scheduling.

  • Sees both the ‘big picture’ and details.

  • Highly self-motivated and directed with a keen attention to detail and willingness to assume responsibility. 

  • Writing and Communication Skills:  Excellent communication skills (written and verbal) to facilitate delivery of IT solutions for business needs.

Physical Demands:

  • While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand, and walk; use hands to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to focus.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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