Product Analyst I
Grand Canyon Education (GCE) is an educational service company that provides an array of support services in the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still supports and works closely with GCU. GCE designs and develops educational programs for GCU and other traditional campus institutions, as well as online partner institutions at the undergraduate, graduate and doctoral levels.
Grand Canyon Education’s Information Technology department is seeking a full time Product Analyst I. Product Management is responsible for the quality of products. In this role, you will be expected to use your knowledge of user needs and business goals to frame problems and set priorities for delivery teams. Product Analyst I manage subsets of features or components of a product in either its prototype state or once it's live and being incrementally improved. They accomplish this through constant user engagement and problem discovery.
- Conduct research to identify customer needs and market gaps.
- Arrange and summarize meetings with customer groups.
- Engage with customers through various feedback portals.
- Identify competitive and alternative offerings in the market. Assess their strengths and weaknesses.
- Clearly articulate user problems through user stories and acceptance criteria.
- Coordinate with the product team to deliver functional solutions that solve user problems.
- Prioritize the implementation of new features and set specific timelines.
- Perform user acceptance testing on product updates.
- Monitor and report on feature adoption and user trends.
- Maintain user onboarding and product help guides.
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Bachelor’s degree in business, design, or information technology; OR
- Minimum of one year of professional experience defining product requirements for software applications.
- The following skills are required at the listed experience level:
- Agile working. You know about agile methodologies (Scrum/Kanban/etc.) and the ways you can apply the principles in practice. You know why iteration is important and can do it quickly. (skill level: awareness)
- Technology perspective. You can demonstrate a basic understanding of design, technology, data principles, and the Internet. You understand the range of available technology choices. (Skill level: awareness)
- Experience working within constraints. You understand the value of policy, legislative, regulatory, and operational constraints and can find the simplest, shortest, and fastest solution for users. (Skill level: awareness)
- Life-cycle perspective. You understand how the needs of the team and the product vary across the stages of the product life cycle. (Skill level: awareness)
- Operational management. You understand the operational processes of running and maintaining a product or service. (Skill level: awareness)
- Problem ownership. You can initiate and monitor actions to investigate patterns and trends to resolve problems. You know how to consult specialists where required. You can determine the appropriate remedy and assist with implementation of it. You know how to determine preventative measures. (Skill level: working)
- Product ownership. You know about the tools, terms and concepts used to deliver a product. (Skill level: awareness)
- Strategic ownership. You know how to get buy-in from the team. (Skill level: working)
- User focus. You can identify needs and engage with users or stakeholders to collect needs evidence. You understand and can define research that uncover those needs. You can use quantitative and qualitative data about users to turn user focus into outcomes. (Skill level: working)
- Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.
At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth.
Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.
Only candidates who submit a resume and complete the full application will be considered - anyone without a resume will be declined automatically. For assistance with your job application please use our External Candidate Job Application Guide.
All staff candidates will be asked to review GCE’s staff expectations as part of the application process.
Our partner in education, Grand Canyon University, is Arizona’s premier private Christian university. GCU serves traditional and online students by offering quality academic degree programs, experienced leadership and transformative learning experiences both on our growing campus and digitally.
If you’re interested in working for Grand Canyon University, visit jobs.gcu.edu.
For more information about Grand Canyon Education, Inc., visit gce.com