Job Description

Position Summary/Purpose:

Grand Canyon Education (GCE) is seeking Junior Admission Support Counselors (JC) to reinforce the mission of Grand Canyon University through GCE's Student Contact Center.  Junior Counselors will work closely with full-time University Admissions Counselors to assist with student registration, while providing additional assistance to support various student recruiting activities.

NOTE: The purpose of this position is to transition student workers to full-time employees upon graduation.  This position is not eligible for Visa sponsorship.  Therefore, F-1 students will not be considered for this position.  F-1 students may apply to other student worker positions.

Essential duties, responsibilities, and expectations include the following:

  • Effectively builds relationships and trust over the phone with students, parents, or high school administrators, who may not be familiar with GCU while sharing their GCU student experience.
  • Proficient use of University systems to execute multiple tasks for recruitment purposes.
  • Organizes time effectively so all prioritized work is completed in a timely manner and desired contact rates are achieved to ensure service quality.
  • Guiding prospective students through the free application and enrollment process to eliminate any obstacles or misunderstandings in the admissions process while assisting with the collection of admissions paperwork and other documents so student milestones are achieved.
  • Coordinate virtual and onsite visitations and meetings for University Admissions Counselors.  
  • May serve as the first point of contact for prospective students inquiring about various collegiate programs of study while working directly with local and out of state potential students who have either graduated High School, or are approaching their graduation date.

Qualifications:  

  • Ideal candidate is highly motivated, with a passion for student success and GCU’s Christian mission.
  • Excellent communication skills with a strong ability to multitask throughout your shift.
  • Computer Skills: Proficient with the Microsoft Office suite; other systems knowledge desired.
  • Writing and Communication Skills:  Ability to effectively communicate both verbally and in writing.
  • Monday - Thursday: 9:00 am - 7:00 pm, Friday: 9:00 am - 5:00 pm, Saturday 9am-1pm. Shifts may vary based on the business needs.

Equipment Used and Responsibility:

  • MS Office
  • CRM
  • Quick Connect
  • Jabber Phone System
  • Calabrio

Education and/or Experience: 

  • Future Junior or Senior at Grand Canyon University (current sophomore or junior)
  • >3.0 institutional GPA at GCU
  • Ability to work on weekdays (Monday-Friday) between the hours of noon-8pm (shifts can vary by employee) and weekends as needed during peak enrollment periods.
  • Strongly prefer candidates who desire to work full-time for GCU as an Admissions Representative after graduation.
  • Ideal candidate is highly motivated, with a passion for student success and GCU’s Christian mission.
  • Ability to multitask in a fast-paced environment (organized and adaptable).
  • Excellent communication skills.
  • Proficient with the Microsoft Office suite; other systems knowledge desired
  • Ability to effectively communicate both verbally and in writing.     

     

Physical Demands:

  • Sitting: 6 - 8 hours a day depending on your work schedule.
  • Standing: 2-4 hours
  • Walking: 2 hours
  • Bending : Rarely
  • Squatting: Rarely

Pay Rate: Minimum Wage

Anticipated End Date: June 30, 2024

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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