Job Description

Job Title: IT - Customer Support Specialist (NFWS)

Grand Canyon Education (GCE) is seeking a Customer Support Specialist to support the mission of Grand Canyon University through GCE's IT department.

Position Summary/Purpose:

The purpose of the Customer Support Specialist is to provide exemplary customer service and resolve inquiries or roadblocks students encounter at Grand Canyon University.

Primary Responsibilities/Accountabilities/Essential Functions:

  • Provide stellar customer service over the phone.
  • Deliver excellent live chat support for all students.
  • Utilize critical thinking to troubleshoot and resolve computer issues students may be having while using GCU systems.
  • Become familiar with LMS, Student Portal, GCU Media, and eBooks.

Equipment Used and Responsibility:

  • GCE Workstation
  • MS Office

Qualifications:

  • Must be customer service focused.
  • Must have a positive attitude and a willingness to learn new concepts.
  • Must have basic knowledge of Microsoft Office programs such as: Word, PowerPoint, and Excel.
  • Must have basic knowledge of PC or Mac computer navigation.
  • Must have the ability to think critically.
  • Ability to type 30 wpm while interacting with callers and system-based tools.
  • Must be willing to work some nights and/or weekends.
  • May be required to take a job assessment test.
  • Commitment to this role for at least one semester is strongly preferred.

Hours of Operation:

Monday - Friday: 6:00 am - 12:00 am

Saturday & Sunday: 7:00 am - 12:00 am

Experience/Education:

Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

  • Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program. 
  • Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
  • Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements. 

Physical Requirements:

  • Sitting: up to 8 hours a day
  • Standing: 0 hours a day
  • Walking: 0 hours a day
  • Lifting: Rarely
  • Carrying: Rarely
  • Pushing: Rarely
  • Bending: Rarely
  • Squatting: Rarely
  • Kneeling: Rarely
  • Climbing: Rarely
  • Reaching: Rarely
  • Grasping: Rarely
  • Fine Eye to Hand Coordination: Continuously
  • Driving: Rarely
  • Work Environment: Office building on site. Work performed is primarily inside, subject to variations in temperature and weather, equipment noise and dust. Involves frequent positioning in front of a computer screen/monitor and keyboard/mouse.

Pay Rate: Minimum Wage

Anticipated End Date: June 30, 2024

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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