GCU Hotel - Housekeeping Attendant
Grand Canyon University's Hotel is currently seeking full time Housekeeping Attendants. Under the supervision of the Hotel Operations Manager, the Housekeeping Attendant is responsible for maintaining a high standard of cleanliness in all guest rooms and or other designated areas in accordance with GCU Hotel standards.
Performs daily deep cleaning of guestrooms, storage areas and laundry areas as assigned.
Obtains vacancy, arrivals and departures reports and special requests for rooms and adheres to them whenever possible.
Checks for items that are not operable and/or in need of repair and reports such items to Operations Manager.
Replenishes all supplies and amenities in guestrooms as required.
Transports trash and waste to proper disposal area.
Assists with monthly linen and supply inventory and laundry when requested.
Follows lost and found procedures.
Greets guests, responds effectively to guest concerns and requests. Follows up to ensure guest satisfaction.
Works closely with Front Desk in keeping room status reports up to date through notification of all check outs, late check outs, early check-ins, new reservations, room moves, special requests, stay overs and room availability.
A minimum of one year experience in customer service or hospitality industry.
Provides a professional image at all times through appearance and dress.
Able to work well independently with little supervision.
Promote positive relationships in communication and cooperation with all coworkers and guests.
Strong attention to detail to ensure room cleanliness standards are met.
Ability to learn and follow all safety, emergency and accident prevention procedures.
Must be fluent in English, ability to read and write.
Must be able to have flexible schedule, which includes nights, weekends and holidays if needed.
Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.