Job Description

Come Grow with Us

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

What you will do:

  • Acts as primary point of contact and liaison with colleges on a range of complex scheduling, course modifications, operational and administrative issues related to academic course offerings and special assignments.

  • Maintains current and accurate class schedule data and communicates directly with faculty to ensure effective and efficient assignment of sections for all class delivery methods.

  • Responds to University Scheduling correspondence within one business day.

  • Develops and sustains expertise on software applications including XRM, Campus Vue and internal university systems.

  • Enters pay and adjustments according to scale and position with 99% accuracy.

  • Ensures that classes are scheduled advance based on projections in accordance with University requirements.

  • Ensures that all faculty/adjuncts are utilized accordingly.

  • Works with the adjunct recruiters, colleges and OFTD on replacements and communication of course evaluation changes and requests.

  • Works and communicates with Classroom Operations and Colleges on program changes and understands criteria and program information.

  • Attends all program and college related functions in accordance to college and programs assigned.

  • Assists as needed with internal and external departments to coordinate trainings, mentorships, and peer reviews ensuring they are staffed and scheduled in accordance to process.

  • Assists in updating and maintaining accurate faculty files to meet accrediting standards.

  • Creates and maintains various department metrics using Excel and XRM system.

  • Continually develops and maintains technical skills for high quality levels of technical support for end users.

  • Performs file and document management audits as well as data entry.

  • Maintains policies and procedures to insure the security and integrity of technology installations, resources, and services.

What you will have:

  • A Bachelor's degree (B. A.) from four-year College or university is required.

  • Minimum of 2 years’ customer-service/administrative, or related, work experience.

  • Must be able to organize, pay close attention to detail and prioritize.

  • Effective time management and multi-tasking skill.

  • Excellent customer service and interpersonal skills.

  • Ability to work cooperatively in a team environment, or effectively independently.

  • Good verbal and written communications skills with a good command of the English language.

  • Proficiency using Microsoft Office Suite, especially Excel.

  • Experience with Campus Vue or another database scheduling system desired but not required

  • Self-directed learning of new technology applications quickly and efficiently.

  • Sense of urgency when responding to emergency or on-call situations in a timely manner.

Why work at GCE:

  • Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan

  • Generous time off plan and 11 paid holidays

  • Paid time off to volunteer in the community or at GCU sponsored events

  • We also offer full-time employees, their spouses and dependent children an Education Tuition Discount Program

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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